FAQ

Questions? We've got answers. Send us a message at the bottom of the page if you need to reach our support team.

General

Yes. All of our membership plans will automatically renew on your billing cycle date (2 weeks for Trials). You may choose to switch plans or place your account on hold from your Account page at any time.

Your membership plan begins the day you purchase. This will be considered your billing cycle date. Each plan will automatically renew the same day each month or the last day if there are less days in that month.

Yes! Our app is available for iPhone and Android users. for iOS:http://apple.co/2nZaNiR for Android:http://bit.ly/studiohop-android

We're in Dallas/Fort Worth, Austin, San Antonio, Oklahoma City and Tulsa. More cities to come. Want StudioHop in your city? Let us know here: https://www.studiohopfitness.com/newsletter/#mc_embed_signup_scroll

The member that gives the referral code gets a credit and the person signing up gets a discount depending on which plan/city they select. See the rates here (Current Member and New Member):

Dallas/Fort Worth: 10%

Austin: 30%

San Antonio: 30%

OKC: 30%,

Tulsa: 30%

*Referral codes do not apply towards the Trial membership as it is already an introductory offer. Multiple introductory offers cannot be used (New members can choose either the referral on a full priced plan or the Trial)

Yes, it's $10 for two weeks and includes 3 classes. Check it out on our pricing page, it's a perfect opportunity to dip your toes!

In the rare occurrence that this happens, please contact StudioHop at support@studiohopfitness.com. All classes must be reserved through StudioHop. We do not reimburse drop-in fees.

Trial

The trial costs $10 and gives you 2 full weeks to attend 3 classes. You're allowed up to 1 visit per studio location, so you will not be able to repeat studios during your trial membership. This is a one-time use membership plan for newbies.

Yes you can! You have 2 weeks, and you can use your 3 class visits as you please, but you may only visit each studio location once.

No, but almost every single studio is offered on the trial membership. There is a small list of studios who are not participating, but you can upgrade as soon as you're ready to book a class at one of those studios.

If you No Show a class, you will be charged $15 and you will lose that class from your Trial (3 classes) until the next day when No Shows are charged (if that falls outside of your Trial, you will lose the visit and you will be charged the regular fee). If you Late Cancel a class, you'll be charged $12, and you will not lose that class from your Trial.

After the 2 weeks are up, you'll automatically be upgraded to our $50 A La Carte plan unless you decide to upgrade to the $100 A La Carte plan or the StudioHop Pro plan. You may also set your account to be on hold ($10/month) or cancel before the end of the trial.

Yes, upgrade at any time to load up on more classes. Your billing cycle date will change to the date that you upgrade. Note, if you upgrade before you have taken all of your classes, you will lose those classes.

A La Carte Plan

The $50 and $100 A La Carte plans are auto-renewing packages that load either dollar amount ($50 or $100 depending on what you choose) to use toward each studio's A La Carte price. These plans renew every month on your billing cycle date (the date you sign up). The average class price is typically $12 per class, but if you would like to see each class price, click here to see. Unused balances on your account roll over month-to-month. There are no limits specific to studios, meaning, you can visit any given studio as many times as you want throughout your billing cycle. You will not be up-charged for Prime Studio visits, rather, you'll just pay whatever their A La Carte price (no extra $4 charge). If you attempt to book a class that costs more than you have on your account, you will be prompted to pay the difference or upgrade. You may also upgrade at any time, and you can downgrade on your next billing cycle.

If you No Show a class, you will be charged the $15 No Show fee, but you will be refunded the amount you paid for the class. If you Late Cancel a class, you'll be charged $12 and you will be refunded the amount you paid for the class as well.

No. You may have 1 active membership at a time. However, should you use up all of your cash ($50 or $100) before the end of your billing cycle, you can either upgrade your plan or continue being charged A La Carte/per class pricing.

You may upgrade at any time and the plan change will be reflected immediately and will be prorated, but when downgrading, you will have to wait for the change to go in effect on your next billing cycle date. Also, if you have a balance on your account when you upgrade, the balance will be applied toward your upgrade.

If you put your account on hold ($10/month) you will still be able to use your balance to book classes and when you run out, you just pay for each class at their A La Carte price.

Pro Plan

The Pro plan is $150 per month and it allows up to 20 visits per billing cycle. These visits do not roll over month-to-month.

Yes, you will be prompted to pay $4 extra per class at a Prime Studio. If you're unsure which studios are Prime, click here to view and filter by studio.

If you want to avoid paying an extra $4 per class when you visit Prime Studios, we recommend you opt for Pro+Prime, which is an additional $50 per month, total $200 per month with a 20 visit limit.

Yes, the Pro+Unlimited is $180 per month and you will have unlimited visits throughout your billing cycle and you will not have to pay for Priority Spots, but you'll still be prompted to pay $4 extra per Prime Studio class. If you want to avoid those fees, activate +Prime, upgrading your membership to the Pro+Prime+Unlimited for $230 per month.

The ultimate fitness membership. But seriously, you have no cap on total visits throughout the month and you don't have to pay extra fees for Prime Studio classes.

If you plan to visit studios in a city other than your Home City (the city you selected that is on your Account page), we recommend you activate +Multi-City for an additional $20 per month. Otherwise, you can pay for A La Carte classes outside of your Home City.

Great question. Bonus Studios are available via A La Carte pricing only. These are not included in the Pro plan, so they must be purchased separately. You can book them just like you book any other class, but you'll be prompted to pay their A La Carte price which will range from $12-$35.

A La Carte Classes and Priority Spots

A La Carte classes become available in 3 instances: 1. If you sign up for an A La Carte plan. 2. If you hit your 20 classes per billing cycle for Pro plan users. 3. If you try to book at a Bonus studio. You will be prompted to purchase an A La Carte class individually at the time of booking. The average price is around $12.

If you cancel, you will be refunded the full amount you paid for the class. There is no additional fee for Late Canceling or No Showing the class. For example: If you Late Cancel a $20 class, you'll be refunded $8. If you No Show a $20 class, you'll be refunded $5. If you cancel before the 12 hour late cancel window, you'll be refunded the full $20.

Priority Spots become available when the class is full for StudioHoppers. You may pay $3 for a Priority Spot to bypass a studio's class restrictions to get into that popular class time. Studios reserve spots for their own members and this is how we are able to provide a membership with access to all our partners. Priority Spots at Prime Studios are $5 each. Late Cancels and No Show fees still apply, but you will be credited back the Priority Spot charged.

Limitations

Yes, all Pro plans are capped at 20 visits per billing cycle, with the exception of the +Unlimited activation. If you activate +Unlimited, you can pay $30 extra per month to remove the visit limit. There are no studio specific limits. This means you can visit any given studio as many times as you'd like, given the 20 visit total cap.

Yes, just like members, they have the choice to move around, but we do not anticipate a lot of movement. We will send out notifications of those changes if and when they happen.

Yes and no. For the most part, we don’t blackout any class times. StudioHop members enjoy full access to each of our studio partner’s schedules with the exception of certain advanced classes. There are a handful of studios who have a limited number of spaces in their classes for StudioHop members. We have thousands of options for you to choose from, but if you really want to get into a specific class that is full to StudioHop, you can pay $3 for a Priority Spot to bypass the limit, which will be charged at the time of booking or upgrade to +Unlimited to avoid Priority Spot fees.

You may have 7 reservations booked at any given time. If you have 7 booked, you can attend a class or cancel a class to get another reservation to book.

Yes. For A La Carte plan users, you can purchase classes in any city and nothing changes. For Pro plan users, you'll need to purchase an A La Carte class in that city (not your Home City) or activate Multi-City for an additional $20 per month. If you are moving, you can easily switch your Home City on your Profile Page.

For Pro plan users, after 20 visits in your billing cycle, you will be prompted to pay for A La Carte classes or activate +Unlimited for an additional $30 per month. For A La Carte plan users, the sky is the limit. You just pay each studio's A La Carte price. Late Cancels and No Shows do not count towards your 20 total visits.

Scheduling and Canceling

You can schedule classes through our website or through our mobile app! Once you’ve joined StudioHop, you’ll create a username, password and submit payment information. Once completed, you’ll then have access to book classes at our partnered studios. You can reserve classes through the studio’s tab or through the classes tab. Once you find a class you would like to attend, click "Book Class" and then you’ll be asked to confirm and click "Book". To make sure this class has been added to your schedule, you can go check the "My Schedule" tab. On the StudioHop mobile app, you can find classes by clicking the spyglass icon, then clicking the filter button in the upper right corner or by searching the map or typing a name into the search bar. From there, you'll tap the desired class, then click "Reserve Class" and click "Yes" to confirm. To view your schedule, just click the Home button. All class reservations are made through your StudioHop account rather than each individual studio’s website.

We display schedules up to 14 days in advance and you can reserve classes within minutes of the class time. Some studios officially release their schedules 7 days in advance for booking but allow 14 days of classes to be displayed.

Classes can be cancelled at least 12 hours before the scheduled class without penalty (i.e. if a class is at 7pm, you will need to cancel by 7am or earlier). Classes considered Late Cancels* will incur a $12 fee and classes considered No Shows* will incur a $15 fee.*Late Cancel Class = you cancel the class after the 12-hour window*No Show Class = you don’t cancel the class and do not attend the classIf you schedule a class by mistake during the Late Cancel period and cancel out of it within 10 minutes you will not be charged.

Once you're on the Schedule page on your account, simply click Late Cancel if you're canceling the class less than 12 hours before the start time.

No, your late cancelled class will not count towards it. If you No Show for a class at a studio, then you will lose that class until you are charged for it the next day. Once you're charged for the No Show, you'll get that class back towards your 20 visit limit.

It depends. We understand that life happens, but we also have to honor our studios' policies. Illness and injury are not refundable excuses. Each studio's policy varies, but most excuses are not refundable because the studios are unable to refill your spot with a paying member on such short notice. The only time we refund these charges are if: The class is canceled or the instructor no shows, weather forces the studio or the local school district to close, the charge was made in error (you actually attended and the studio confirms).

Absolutely, you will be prompted to purchase an A La Carte class at the time of booking or upgrade to the +Unlimited activation for $30 additional per month. The A La Carte price is set by the Studio and will vary between $12 and $35 per class. You will be refunded the full amount if you cancel the class. There is no additional fee for Late Canceling or No Showing the class, but those fees will be deducted from the amount you paid.

Studios reserve spots for their own members and this is how we are able to provide a membership with access to all our partners. We provide access to a large portion of each studio's spots and in many cases, all of them. The good news is, you can still get in to those popular class times for only $3 at the time of booking through our Priority Spot Program or upgrade to Pro+Unlimited. Late Cancels and No Show fees still apply, but you will be credited back the $3 when charged.

Managing Your Membership

Yes, you can place your account on hold at any time. Just head to your Account page (this has to be done on your laptop/desktop, not the mobile app) and select 1 month up to as many months as you'd like. You’ll be charged a reduced fee of $10 per billing cycle to avoid the $30 reactivation fee. You can still book classes while on hold and you will have to pay the A La Carte price.

Yes you can! Click to your Account page to unhold your account at any time. Partial holds will not be prorated.

Yes, you can upgrade at any time and you will be prorated (charged for the remainder of your billing cycle). If you want to downgrade, you will have to wait until your next billing cycle. You can do both of these things from your Account page (from your laptop/desktop, not the mobile app) by clicking "Change Plan" or by emailing us support@studiohopfitness.com.

Just give us at least 12 hours notice. This must be done on your laptop/desktop, not the mobile app. Head to your Account page and click "Cancel Account". You will be charged a $20 late cancellation fee if canceled within 12 hours before renewal date and time. Anytime after that or if you attend a class during your new month, the membership is non-refundable. You may not cancel your first month of StudioHop and if you do terminate your membership, there is a $30 reactivation fee if you want to return in future months. You will also lose any unused balances on your account, so we recommend you put your account on Hold if you don't plan on using it for a while.

Log back into your account, update billing info if needed and click "Reactivate Account" to start booking immediately or "Schedule Reactivation" if you want your account to reactivate in the future.

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