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FAQ

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Questions? We've got answers. Send us a message at the bottom of the page if you need to reach our support team.

General

Will I be charged automatically after my first month is up?
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Yes. All of our membership plans will automatically renew on your billing cycle date (2 weeks for Trials). You may choose to switch plans or place your account on hold from your Account page at any time.

When does my StudioHop membership begin?
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Does StudioHop have an app?
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What cities is StudioHop currently in?
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Does StudioHop have a trial?
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How do referrals work?
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What should I do if I have issues booking or canceling a class?
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Any other questions?
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Trial

How does the trial work?
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The trial gives you 2 full weeks to attend 3 classes. You're allowed up to 1 visit per studio location, so you will not be able to repeat studios during your trial membership. This is a one-time use membership plan for newbies, and it automatically renews after 2 weeks into our A La Carte plan. You can choose to upgrade, hold or cancel after your trial is up.

Can I go to more than one class per day?
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Are all studios available on the trial membership?
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What's the Late Cancel and No Show policy?
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What happens at the end of the Trial?
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Can I upgrade my membership plan before my 2 weeks is up?
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Will I have access to the Member Perks?
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A La Carte Plan

How do the $50 and $100 A La Carte plans work exactly?
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The $50 and $100 A La Carte plans are auto-renewing packages that load either dollar amount ($50 or $100 depending on what you choose) to use toward each studio's A La Carte price. These plans renew every month on your billing cycle date (the date you sign up). The average class price is typically $12-$20 per class, but if you would like to see each class price, click here to see. $25 of unused balances on your account roll over month-to-month or when you switch plans. There are no limits specific to studios, meaning, you can visit any given studio as many times as you want throughout your billing cycle. You will not be up-charged for Prime Studio visits, rather, you'll just pay whatever their A La Carte price. If you attempt to book a class that costs more than you have on your account, you will be prompted to pay the difference or upgrade. You may also upgrade at any time, and you can downgrade on your next billing cycle.

If I Late Cancel or No Show while on the A La Carte plan, what happens?
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Can I purchase the A La Carte plan in addition to my StudioHop Pro Plan?
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For A La Carte, can I upgrade or downgrade at any time?
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Can I still book classes while I'm on hold?
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Do balances expire?
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Pro Plan

What exactly does the Pro plan get me?
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The Pro plan is allows up to a specific amount of visits per billing cycle depending on the city. These visits do not roll over month-to-month.

Do I have to pay extra for Prime Studios?
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Why would I choose Pro+Prime?
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If I choose Pro+Unlimited, do I still have to pay extra for Prime Studio classes?
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What does the Pro+Prime+Unlimited get me?
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Why Multi-City? (we currently do not offer this option)
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What is a Bonus Studio?
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A La Carte Classes and Priority Spots

How do A La Carte Classes work?
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A La Carte classes become available in 3 instances: 1. If you sign up for an A La Carte plan. 2. If you hit your class limit per billing cycle for Pro plan users. 3. If you try to book at a Bonus studio. You will be prompted to purchase an A La Carte class individually at the time of booking. The price is usually between $12-$20.

What happens if I cancel an A La Carte Class?
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How do Priority Spots Work?
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Limitations

Does StudioHop limit visits?
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Yes, all Pro plans are capped at 12 visits per billing cycle (depending on city), with the exception of the +Unlimited activation. If you activate +Unlimited, you can pay extra per month to remove the visit limit. There are no studio specific limits. This means you can visit any given studio as many times as you'd like, given the 12 visit total cap.

Can studios switch from Pro to Prime or Bonus?
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Are there any class restrictions?
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How many reservations can I have at a time?
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Can I take classes in all cities StudioHop is located in?
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Is there a maximum number of classes I can take?
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Scheduling and Canceling

So how do I schedule my classes?
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You can schedule classes through our website or through our mobile app! Once you’ve joined StudioHop, you’ll create a username, password and submit payment information. Once completed, you’ll then have access to book classes at our partnered studios. You can reserve classes through the studio’s tab or through the classes tab. Once you find a class you would like to attend, click "Book Class" and then you’ll be asked to confirm and click "Book". To make sure this class has been added to your schedule, you can go check the "My Schedule" tab. On the StudioHop mobile app, you can find classes by clicking the spyglass icon, then clicking the filter button in the upper right corner or by searching the map or typing a name into the search bar. From there, you'll tap the desired class, then click "Reserve Class" and click "Yes" to confirm. To view your schedule, just click the Home button. All class reservations are made through your StudioHop account rather than each individual studio’s website.

How far in advance can I schedule a class?
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What if I need to cancel a class?
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How do I Late Cancel a class?
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If I Late Cancel or No Show a class, does it count towards my visit limit?
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Can I get a refund for Late Cancel or No Show charges?
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Once I hit my visit limit, can I keep booking classes?
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Why are some classes full for StudioHop members?
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Managing Your Membership

Can I put my StudioHop membership on hold?
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Yes, you can place your account on hold at any time. Just head to your Account page (this has to be done on your laptop/desktop, not the mobile app) and select 1 month up to as many months as you'd like. You’ll be charged a reduced fee of $10 per billing cycle to maintain your account

. You can still book classes while on hold and you will have to pay the A La Carte price.

Can I unhold my account at any time?
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Can I upgrade or downgrade my current plan?
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How do I cancel my membership?
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How do I reactivate my StudioHop account?
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Can’t find your answer?

Email support@studiohopfitness.com for more info.